How to claim your discount

How to claim your discount

This guide explains how to claim your non-profit, charity, NGO, or student discount with Senja.

Before you start

Make sure you understand which discount applies to you:

• Non-profit/NGO/Charity: 30% off for life - learn more about non-profit discounts

• Student: Separate discount program - learn more about student discounts

Method 1: Apply discount code during checkout

For non-profits, you can use our instant discount code:

1. Go to Senja's pricing page

2. Select your preferred plan

3. During checkout, enter discount code: SJNONPROFIT30

4. Complete your purchase with the 30% discount applied

Method 2: Submit documentation for verification

If you prefer to verify your status first or if the discount code doesn't work:

Step 1: Prepare your documentation

For non-profits, charities, and NGOs:

• 501(c)(3) determination letter

• Employer Identification Number (EIN)

• Registered charity number

• Any formal document confirming non-profit status

For students:

• Current student ID

• Admission letter

• Enrollment verification letter

Step 2: Submit your documentation

1. Email your documentation to [email protected]

2. Include in your email:

   • Your organization/school name

   • Which plan you're interested in

   • Any specific questions about the discount

3. Our team will review your submission within 1-2 business days

Step 3: Receive and apply your discount

1. We'll send you a personalized discount code or apply the discount directly to your account

2. If you receive a code, apply it during checkout

3. If we apply it directly, upgrade your account and the discount will be automatically applied

How to Verify Your Discount

After applying a discount code, you should see the discount reflected in the final price before you confirm your payment. Here’s what to look for:

• Price reduction: The total amount due should be lower than the original price.

• Discount code field: The discount code you entered should be visible, often with a confirmation message like "Discount applied."

Troubleshooting

Discount code not working?

• Double-check the code spelling: SJNONPROFIT30

• Ensure you're applying it to the correct discount type

• Some codes are for specific plans or have expiration dates. Check the terms of the offer.

• If the code is still invalid, it might have expired or been updated. Contact [email protected] with the code you are trying to use.

Having payment issues?

If your payment fails during checkout, try re-entering your card details or contact support for assistance.

Need to change your plan later?

Your discount will remain active when you change your Senja plan.

Questions?

Contact our support team at [email protected] if you need any assistance with claiming your discount.