When your feedback form link isn't working for your subscribers, it can be frustrating. This guide will help you troubleshoot and resolve the most common issues.
Troubleshooting Checklist
Before you dive into detailed troubleshooting, here's a quick checklist of common causes:
Is your form published? An unpublished form will not be accessible.
Are the permissions set correctly? Incorrect permissions can prevent users from accessing the form.
Are you using the correct form link? Ensure you're sharing the right URL with your subscribers.
If embedded, is the embed code correct? An incorrect or incomplete embed code can cause the form to fail.
Detailed Troubleshooting Steps
1. Check if Your Form Is Published
An unpublished form is a common reason for a non-working link. To check the publishing status:
Go to the "Forms" section in your dashboard.
Find the form you're having trouble with and check its status.
If the form is unpublished, publish it and test the link again.
If you've recently made changes to your form, you may need to republish it for the changes to take effect.
2. Verify Permission Settings
Incorrect permission settings can restrict access to your form. Make sure that your form is accessible to your intended audience. Review your form's settings to ensure that it's not set to private or restricted to a specific group of users.
3. Getting the Correct Form Link
It's important to use the correct link when sharing your form. You can find the correct link in your form's "Share" settings. For more information, please see these articles:
4. Verify Your Embed Code
If you're embedding the form on your website, an incorrect embed code is a likely culprit. Ensure you've copied the entire embed code and that it's placed correctly in your website's HTML. For more help with embedding, please see this article:
Some website builders can interfere with embed codes. If you're using a website builder, try embedding the form on a plain HTML page to see if the issue persists.
5. Check for Missing Required Fields
In some cases, a form may fail to submit if a required field is missing. For example, if the "Name" field is required but not included in your form, it can cause submission errors. Review your form's fields to ensure all required fields are present.
Contacting Support
If you've tried all of the above and your form link is still not working, please contact our support team. To help us resolve your issue as quickly as possible, please provide the following information:
A link to the form you're having trouble with.
A description of the issue your subscribers are reporting.
A screenshot of any error messages they're seeing.