How to check my form invite status
Overview
This guide will walk you through how to check the delivery status of your testimonial invitations. You'll learn how to find the status of each invite and what each status means.
Steps
Go to your Forms page: https://app.senja.io/forms
A child page Invites will appear, click on it
All the sent out form invites will be displayed there
For each invitation, you can see:
The customer's name you send the invites to
The form you sent out
The time you sent the invites
On the right side of each invitation, you'll see a status badge:
Invited: This means the email has been successfully sent to the recipient
Unsubscribed: This means the recipient has unsubscribed from your emails
If an invitation is marked as Unsubscribed, it means the recipient has actively chosen not to receive emails from you. Please respect their decision and do not try to contact them through other means.
What to do if an email is not received
If a recipient reports that they haven't received your invitation, ask them to check their spam or junk folder.
The email will be sent from our email provider, Postmark. Adding emails from Postmark to their contact list can help ensure they receive your invitations in the future.
We recommend that you only resend an invitation if you are certain that the recipient did not receive the first one. Sending multiple invitations can be perceived as spam and may negatively impact your relationship with your customers.