How do I set up Spin the Wheel rewards?
Want to make leaving testimonials more fun? Spin the Wheel rewards let customers spin for a chance to win prizes right after they submit.
Spin the Wheel rewards need a paid plan and Form 2.0. If you want prizes sent via email, make sure you've got a required customer email field in your form.
Setting up your Spin the Wheel
Pick the form you want to add rewards to
Click the Rewards tab
Select the Spin the Wheel card
Update the list under Edit Wheel Prizes
Click + Add segment to create a new prize
For each segment, set:
Type (Coupon Code or Link)
Probability in % (to set the difficulty mode)
Icon (emoji that appears on the wheel)
Name (e.g., "30% OFF")
Asset (the actual code or URL)
Congrats message (what they see when they win this prize)
Click Save for each change
Drag to reorder segments or delete ones you don't need
Set the Reward Description
Optional: Flip the Limit to video testimonials only or Limit to text testimonials only toggle if you want to restrict who can spin
Save your changes and you're done!
Set different difficulty levels to control how often big prizes get won. "Impossible" prizes are very rare, while "normal" prizes come up more often. The wheel automatically balances probabilities across all segments.
What your customers see
After someone submits a testimonial, here's what happens:
Thank-you screen: They see a Claim your discount button
Wheel screen: Click the button and they land on your custom wheel
Spin animation: They click the CTA button and watch the wheel spin
Congrats screen: When it stops, they see the prize they won with your custom congrats message and the prize details
Automated email: If you've made the email field required, Senja sends the prize in a thank-you email
If you turned on Limit to video testimonials only, people who submit text won't see the wheel or get prizes. Same goes for Limit to text testimonials only — video submitters won't get the reward.
Good to know
Every spin wins something: The wheel always lands on a prize
No expiry tracking: Senja shows the prize but doesn't check if codes are expired or how many times they've been used
Email field is a must: To send prizes via email reliably, your form needs a customer email field and it has to be required
No admin notifications: You won't get notified when someone wins a prize
To see what someone won, go to your Proof page
Filter by form
Click the testimonial details, and the reward shows at the top
Preview your wheel: You can test how the wheel looks and spins right in the editor before saving
The wheel might fail to spin in rare cases due to browser or caching issues, but don't worry — the prize email still gets sent automatically. If customers report wheel issues, tell them to check their email.
Troubleshooting
If customers aren't seeing the wheel after submitting:
Check the Limit to video testimonials only or Limit to text testimonials only toggle
Make sure it matches the type of testimonials you're collecting
Turn it off if you want everyone (text and video) to get the reward
Want to explore other reward options? Check out Coupon Code rewards or External Link rewards.