How to approve testimonials (and what it means)

There are 2 testimonial statuses that you can find in Senja; approved and unapproved. This status setup is meant to prevent unwanted testimonials to be added to your Studio assets (widget, Wall of Love, etc.). Testimonials coming to your Senja page will have different default status, depending on the collection method that you choose.

Setting up approval

Forms

When you collect testimonials using form, you can choose to approve them automatically or manually. Here's how you set up automatic approval:

• Go to your Forms page: https://app.senja.io/forms

• Click the ⚙️ icon and choose Edit

  

• Go to Settings tab

• Enable Approve testimonials by clicking the toggle on

  

• This will automatically approve all testimonials coming from this form

Auto-import

When setting up your auto-import, you can choose to approve the testimonials automatically or leave everything unapproved, so you can review it first. Here's how you set up automatic approval:

• Go to Import → Auto-import: https://app.senja.io/import/auto

• Click the 3-dots next to your connected platform, choose Settings

  

• Scroll down and enable the Enable auto-approval by clicking the toggle on

  

Import from web

• By default, any testimonials imported from web (https://app.senja.io/import/web) will be approved

• This is intended, because during the import process, you are given the option to cherry-pick the testimonials you want to import

Upload spreadsheet

• By default, any testimonials imported from uploading CSV/XLS will be approved

• This is intended, because when importing the testimonials, ideally you already reviewed the testimonials beforehand

Manual import

• By default, any testimonials imported manually (https://app.senja.io/import/manual) will be approved

• This is intended, because when importing manually, ideally you already reviewed the testimonials beforehand

Where do you see approved and unapproved testimonials?

• Go to your Proof page: https://app.senja.io/

• All testimonials, either approved or not, will be listed in this Proof page

• On the right side of each block, you can see if it's approved or unapproved

  

• Click on the testimonials to read/review the testimonial

• To change the status, follow How to approve unapproved testimonials below

The difference between approved and unapproved testimonial

What happens when a testimonial is approved?

• If you setup a widget/Wall of Love using Auto-add selection, the approved testimonials will be automatically added to the widget/Wall of Love

• If the widget/Wall of Love is embedded on external platform, the testimonials added to those widget/Wall of Love will be reflected as well in the embedded widget/Wall of Love

• If you haven't created or published any widget/Wall of Love, the testimonials (that are added to the widget/Wall of Love) will not be publicly visible

How to approve unapproved testimonials

From Proof page

• Go to your Proof page and open the testimonial you want to approve or unapprove

• If it's Approved already, you will find the Unapprove button in the customer's page to change the status from Approved to Unapproved

  

• If the current status is Unapproved, you will find the Approve button in the customer's page to change the status from Unapproved to Approved

  

Approve/unapprove in bulk

• Go to your Proof page: https://app.senja.io/

• Filter the status to show only Unapproved ones

  

• Select all, using the checkbox next to Filter

  • You can also select some of them by clicking the checkbox one by one

• Click Approve on the bottom popup toolbar