Having trouble getting your Senja widget to show up?
We've got you covered! 👋
Why Isn't My Widget Appearing? 🤔
1. Widget Installation Basics
Double-Check Your Setup:
- Copied the entire widget script? ✅
- Script placed inside
<body>tag? ✅
- Widget ID matches the one in your Senja account? ✅
2. Content Security Policy (CSP) Check
If you have a content-security policy set up, you’ll need to make sure that your website whitelists the following Senja domains:
https://senja.io
https://widget.senja.io
https://static.senja.io
https://cdn.senja.io
https://ik.imagekit.io
How to see if you’re affected:
- Open browser DevTools (F12)
- Check Console for CSP violation errors
- Add our domains to your website's security settings
You may need to email your developers to handle this for you.
3. Technical Troubleshooting
Browser Compatibility:
- Test in multiple browsers
- Look for JavaScript errors in browser console
- Ensure you’re using a modern browser (Chrome, Firefox, Safari, Edge). We do not support Internet explorer.
- Is Javascript enabled on your browser?
4. Testimonial filters
- Does your widget show up in the preview?
- Do the testimonials in your widget match the filters you’ve selected?
- Are your testimonials approved?
Need a Hand? 🤝
Still stuck? We're here to help!
- Contact Senja Support (Send us screenshots of your console and installation code for faster help!)